Refund policy

 

 

REFUNDS & RETURNS POLICY

 

1. To the extent permissible by law, any Goods purchased from the Website are eligible to be returned (subject to restocking fees and fright charges fees) provided however that the item is: 

(a) unused; 

(b) in the same condition as when you received it; and 

(c) in the original packaging.

 

2. You may not be eligible to return a Good if the item; 

(a) has signs of use; 

(b) is not in original condition; 

(c) is damaged or is missing parts for reasons not due to our error; or 

(d) has been in your possession for more than 10 days after delivery. 

 

3. All Good that are being considered for a Return or Refund will be inspected by us and may incur a higher restocking fee if there are any other factors or defects found after the goods have been inspected.

 

4. All shipping costs associated with returning a Good are your responsibility. Risk and title of the Goods shall transfer back from you to us only when we receive the Goods.

 

5. If a refund is accepted by us, it may take up to 10 working days for the refund to be processed. 

 

6. To find out if you are eligible to make a return, please contact a member of staff at sales@plumbob.co.nz