Shipping policy

 

How quickly can I expect delivery?

Following payment you can expect dispatch of your delivery within 20 working days - or sooner.

 

All deliveries by The Display Store are ‘Doorstep Delivery’ (ground floor) as standard.

We occasionally use palletised freight companies, as they are familiar with handling larger, heavier items that are harder to deliver.

 

What is ‘Doorstep Delivery’?

Doorstep delivery means that items will be delivered to your doorstep at the address specified. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the goods onto a spot near your doorstep that is safe. This is to ensure the safety of the driver, the customer, and the general public.

 

How can we help you with doorstep delivery?

Any products you have ordered will be unloaded safely from the truck to your doorstep by our delivery drivers. They will make sure that the goods are left in a safe and stable spot near your doorstep. However, we will not be able to assist you in transporting items from the doorstep into any building unless a prior arrangement has been made. The delivery driver will always have to work within health and safety guidelines.

If you are not sure if your chosen spot is suitable for doorstep delivery, please speak to us on 09 886 9501.

 

How should I prepare?

Make sure you know how many boxes or items are in your delivery and have assistance available to move everything from the doorstep spot to its final destination. You may need assistance as some items are large and heavy and require at least a two-person lift.

When using doorstep delivery, you will need to consider whether you have restricted access or parking. Please let us know when ordering so we can find a solution in advance of the delivery turning up.